Frequently Asked Questions

How can I pay or claim my health fund?
At Smile Dental Team we accept the following payment methods


  • Credit cards: Visa, Mastercard, Amex
  • Cash
What dental services are bulk billed?
Only CDBS (Child Dental Benefit Schedule) are covered by Medicare. CDBS covers basic dental services for children aged between 2 and 17 years on any one day of the calendar year and receiving certain government benefits such as Family Tax Benefit Part A for at least part of the calendar year.


CDBS is expected to end on 1 January 2017 if the government legislation passed the Parliament. For more information click here.

Is there any co-payment if I have private health Insurance?
At Smile Dental Team we accept all major health funds. We have a NO GAP policy for basic dental services including:


  • Examination/check up
  • 2 intraoral x-rays
  • scaling
  • polishing
  • fluoride treatment, and
  • an Oral hygiene pack. (Conditions apply)
How much is the gap for dental treatments?
Gap payment is the deference between the private fee minus the health fund rebate. Depending on your level of cover your rebate changes which then affect the amount of the gap. At Smile Dental Team we can give you the item numbers and with the assistance of your health fund you can work out your exact out-of-pocket expense.


If you have private health insurance we have a NO GAP policy for basic dental services including:

  • Examination/check up
  • 2 intraoral x-rays
  • scaling
  • polishing
  • fluoride treatment, and
  • an Oral hygiene pack. (Conditions apply)

At Smile Dental Team we accept all major health funds.

I have bad breath, can you help to minimise or get rid of it?
Bad breath can be an embarrassing condition. Some of us may not realise that we have bad breath, but it does occur from time to time, particularly in the morning.


There are many reasons for bad breath. In healthy people, the main reason is due to microbial plaque and deposit on the back of the tongue. Studies have shown that brushing the tongue reduced bad breath by as much as 70 percent.

What may cause bad breath?

  • Morning time : Due to reduced Salivary flow during sleep and its reduced cleansing action allows oral bacteria to grow causing bad breath.
  • Certain foods : Certain food enter the blood stream then transferred to the lungs, where they are breathed out. For example Garlic, onions, etc.
  • Poor oral hygiene : Food remnant in the mouth promote bacterial growth.
  • Gum disease : When bacteria and food debris colonize under inflamed gums after a period of time of poor oral hygiene.
  • Dental cavities and loose dentures: Which harbour bacteria and rotting debris.
  • Dry mouth (Xerostomia) : Medications, salivary gland diseases, or mouth breathing all can contribute to dry mouth.
  • Tobacco: Causes dry mouth, hence bad breath.
  • Dieting: As the body burns fat during dieting, chemicals called ketones are released in the breath.
  • Dehydration and hunger: By drinking water and chewing food increases saliva flows and washes the causing bacteria away.
  • Certain medical conditions: Diabetes, kidney and liver diseases, sinus infections, bronchitis, and pneumonia are common conditions that may contribute to bad breath.

Always discuss your current medications or illnesses with you dentist.

What can I do to prevent bad breath?

Brushing twice a day with fluoride toothpaste. Floss daily to remove food remnant and plaque from in between the teeth. Use a tongue scraper or a brush to clean the tongue especially the back areas. Replace your toothbrush every 2 to 3 months. If you wear dentures, clean them thoroughly before wearing them in the morning. Special denture cleansers can be used.

  • See your dentist regularly: Get a check-up and cleaning at least twice a year. If you have or have had gum disease, we may recommend more frequent visits.
  • Stop smoking: Ask your dentist what they recommend to help break the habit.
  • Drink water frequently : Water will help keep your mouth moist and wash away bacteria.
  • Use mouthwash: Some over-the-counter products provide a temporary solution to mask unpleasant mouth odour. There are other antiseptic rinses that not only alleviate bad breath, but also kill the germs that cause the problem.

At Smile Dental Team, your dentist will investigate the cause of bad breath. If it is determined that your mouth is healthy, but bad breath is persistent, your dentist may refer you to your physician to further investigate the cause of the odour.

How often should I brush or floss?
Brushing and flossing remove the plaque and bacteria that cause dental disease.


Plaque is a film of food debris, bacteria and saliva that sticks to the teeth and gums. The bacteria in plaque consume food particles and secret acids that cause tooth decay. If plaque is not removed, it turns into calculus (tartar). If plaque and tartar left for a period of time it will lead to gum diseases. Which will consequently loosen the teeth and is now believed to be linked to heart disease.

Toothbrushing – Brush your teeth at least twice a day especially before going to bed. Brushing should be as follows:

  • Brush at a 45 degree angle to the gums, gently using a small, circular motion, ensuring that you always feel the bristles on the gums.
  • Brush the outer, inner, and chewing surfaces of each tooth.
  • Use the tip of the brush head to clean the inside front teeth.
  • Brush your tongue to remove bacteria and freshen your breath.

Electric toothbrushes are also recommended. They are easy to use and can remove plaque efficiently. Simply place the bristles of the electric brush on your gums and teeth and allow the brush to do its job, several teeth at a time.

Flossing – Daily flossing is the best way to clean between the teeth and under the gum line.

Take 25-35cm of dental floss and wrap it around your middle fingers, leaving about 5cm of floss between the hands.
Using your thumbs and forefingers to guide the floss, gently insert the floss between teeth using a sawing motion.
Curve the floss into a “C” shape around each tooth and under the gum line. Gently move the floss up and down, cleaning the side of each tooth.

Floss holders are recommended if you have difficulty using conventional floss.

Rinsing – It is important to rinse your mouth with water after brushing, and also after meals if you are unable to brush. If you are using an over-the-counter product for rinsing, it’s a good idea to consult with your dentist or dental hygienist on its appropriateness for you.

How often should I have a dental exam and cleaning?
You should have your teeth checked and cleaned at least twice a year, though your dentist or dental hygienist may recommend more frequent visits.


Regular dental exams and cleaning visits are essential in preventing dental problems and maintaining the health of your teeth and gums. At these visits, your teeth are cleaned and checked for cavities. Additionally, there are many other things that are checked and monitored to help detect, prevent, and maintain your dental health. These include:

  • Medical history review: Knowing your current medical conditions, new medications, and illnesses, gives us insight to your over all health and also your dental health.
  • Examination with x-rays: Essential for detecting decay, tumours, cysts, and bone loss.
  • Oral cancer screening: Check the face, neck, lips, tongue, throat, tissues, and gums for any sings of cancer.
  • Gum disease: Check the gums and bone around the teeth for any signs of periodontal disease.
  • Examination of tooth decay: All tooth surfaces will be checked for decay with direct examination , x ray or intra-oral camera
  • Examination of existing restorations: Check current fillings, crowns, etc.
  • Removal of calculus (tartar): Tatar is hardened plaque that has been left on the tooth for sometime and is now firmly attached to the tooth surface. Calculus forms above and below the gum line, and can only be removed with special dental instruments.
  • Removal of plaque: Plaque is a sticky, almost invisible film that forms on the teeth. It is a growing colony of living bacteria, food debris, and saliva. The bacteria produce toxins that causes inflammation which constitute the start of periodontal disease!
  • Teeth polishing: Removes stain and plaque using fluoridated paste and a brush.
  • Oral hygiene recommendations: Review and recommend oral hygiene aids like (electric toothbrushes, interdental brush, fluorides, rinses, etc.).
  • Diet evaluation: What you eat play a very important role in your dental health.

A good regular dental exam involves more than just checking for cavities and cleaning your teeth. We are committed to providing you with the best possible care to give you healthy teeth, healthy smile and a healthy life.

How can cosmetic dentistry help improve the appearance of my smile?
It’s a fact now that a beautiful smile not only boost your self- esteem but it opens doors and change lives in more ways than one.


Cosmetic dentistry has become very popular in recent years, not only due to the many advances in cosmetic procedures and dental materials available today, but also because people are becoming more focused on improving their overall health. This includes dental prevention and having a healthier, whiter and brighter smile.

There are many procedures available to improve and enhance your smile. Depending on individual particular needs, cosmetic dentistry can change your smile dramatically. From restoring a single tooth to having a full mouth make-over. Ask your dentist how you can improve the health and beauty of your smile with cosmetic dentistry.

Cosmetic Procedures

Teeth Whitening

Stained or discoloured teeth due to age, food, drink, injury, medication and smoking can be bleached. The effectiveness depends on the degree of staining.

There are Two ways to whiten your teeth:

Home teeth whitening systems: At-home products come in a gel form that is placed in a custom- made trays (like mouthguards) created from a mould of your teeth. The trays are worn either twice a day for approximately 30 minutes, or overnight while you sleep. It can takes several weeks to achieve the desired results. It depends on the degree of staining and the desired level of whitening.

In office teeth whitening: This treatment is done in the dental office by the dentist and you will see the result immediately. It may need more than one visit, with each visit lasting 1 -1.5 hours. While your gums are covered, a bleaching solution is mixed and applied to the teeth. A special light may be used to enhance the action of the agent while the teeth are whitened.

Some patients may experience some sensitivity after having their teeth bleached. This sensation could last for few days. Specific tooth paste can be used to reduce the sensitivity.

Teeth whitening can be very effective but it may need other cosmetic procedures to achieve the ‘wow’ result.

Composite (tooth-coloured) Fillings

Known as “bonding”. Composite fillings are widely used instead of amalgam (silver) restoration to repair teeth with holes, and also to replace old defective restorations. Tooth-coloured fillings are also used to repair chipped, broken, or discoloured teeth. It can be used to fill in gaps and to protect sensitive, exposed root surfaces caused by gum recession.

Porcelain Veneers

Veneers are thin custom-made, tooth-coloured shells that are bonded onto the fronts of teeth to create a beautiful individual smile. These ceramic-made veneers can help restore or mask damaged, discoloured, poorly shaped, or misaligned teeth. Unlike crowns, veneers require minimal tooth preparation “shaving” of the tooth. . They are very durable and will not stain, making them a very popular solution for those seeking to restore or enhance the beauty of their smile.

Getting veneers usually requires two visits. Veneers are created from an impression (mould) of your teeth that is then sent to a professional dental laboratory where each veneer is custom-made for shape and colour of the desired smile

With little or no anaesthesia, teeth are prepared by lightly shaping the front surface of the teeth to allow for the small thickness of veneers. The veneers are carefully fitted and cemented onto the tooth surface with special bonding cements and a specialized light may be used to harden and set the bond.

Veneers are an excellent dental treatment that can dramatically improve your teeth and give you a natural, beautiful smile.

Porcelain Crowns (caps)

A crown is a tooth-coloured, custom-made covering that encases the entire tooth surface restoring it to its original shape and size. Crowns protect and strengthen teeth that cannot be restored with fillings or other types of restorations. They are ideal for teeth that have large, fractured or broken fillings and also for those that are badly decayed.

Dental Implants

A dental implant is a surgical component that interfaces with the bone of the jaw or skull to support a dental prosthesis such as a crown, bridge, denture, facial prosthesis or to act as an orthodontic anchor. It’s used for single tooth replacement or multiple teeth.


Less visible and more effective brackets and wires are making straightening teeth with orthodontics much more appealing to adult patients. Also, in some cases, teeth may be straightened with custom-made, clear, removable aligners that require no braces.

Surgical procedures carry risks. You should seek a second opinion from a qualified health practitioner.

Book An Appointment With The Best Dentist In Penrith Today!

Your comprehensive dentist Penrith service provider. Serving dental patients for all ages.

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    Shop 126, Level 1
    Westfield Penrith
    585 High Street, Penrith NSW 2750
    Call: 02 4721 1211

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